We now use Royal Mail 48 for ALL orders.
Regardless of the size or price!
All items are now sent with a minimum of end-point tracking, which will update when the item is delivered or a delivery attempt is made, all free of charge.
All orders shipped outside of the UK will now require Customs Duty to be paid by the recipient. If this duty is not paid and the parcel is returned, we will only be able to resend parcels if the returns fee incurred to ourselves is covered.
If your parcel is returned to us due to not providing the appropriate customs information and / or paying customs duties, we can only refund the cost of the product and not the shipping as we would still incur shipping costs regardless.
From the 15th March 2021, If you are a business we will also be required to provide VAT / EORI numbers for all orders exported from the UK. If we do not have this information we will be unable to ship your order due to new regulations.
Please ensure you note your VAT / EORI number in the notes section when placing your order to prevent any delay with your order.
We have to put this policy in place to prevent multiple shipping and return fees being incurred by ourselves. We always work with our buyers to ensure a happy resolution is reached.
We use Royal Mail Tracked 48 for larger items and Tracked 24 or DPD / Parcelforce for Next Day orders, dependant on the combined weight of the order(s).
We offer Free delivery within the UK on all our products - no minimum spend, no exclusions - FREE DELIVERY ON EVERYTHING - and it's fast - most orders will be despatched the next working day and in most instances should be with you within 3 working days (Mon-Fri, excluding bank holidays) - if you do need your order more urgently please choose one of the Premium services when you checkout.
We are now dispatching orders placed with Next Day Shipping on Saturdays if ordered before 10am.
We aim to ship all orders from our warehouse the same day if ordered before 1pm (Mon-Fri, excluding bank holidays). However, during busy periods we cannot guarantee that your order will be dispatched the same day as ordering but we will dispatch no later than the next working day.
For items with "Free Next Day Delivery", this is the next working day (Mainland UK, Mon-Fri *excluding bank holidays). We cannot guarantee that your order will be dispatched the same day as ordering. Your order will be shipped the next working day at the very latest, on a Next Day Service. Some Scottish and Irish postcodes are logistically difficult for our couriers to reach, as such these locations require two days for delivery.
Next Day delivery is also available on all orders if ordered before 1pm for an additional fee - please select this option at checkout (Mainland UK, Mon-Fri, excluding bank holidays). Please also be aware that some Scottish & Northern Ireland postcodes are exempt from next day postage. If you live in one of these areas, your order will be sent on the fastest possible postage type (generally a Two Day service).
*Delivery Outside of the UK is available - please use the Shipping Calculator on the Checkout page to calculate delivery costs to your location.
In the unlikely event you do encounter a problem with your item please contact us via email at firstname.lastname@example.org or call us 9am-5pm on 01752 695220 (Mon-Fri, excluding bank holidays)
We are absolutely committed to our customers - we value your feedback so if you have any problems with your order please do get in touch and we will do our very best to resolve them.
If you are not happy with your item please let us know and we will happily refund the purchase price of the item - all we would ask is that you return the item to us within 30 days.
If your item is faulty or we have sent you the wrong item, please get in touch and we will give you a full refund or replacement, including postage and packaging.