We use Royal Mail Tracked 24, Amazon 1 Day or DPD / Parcelforce / DHL for Standard orders depending on the combined weight. Royal Mail Tracked 48 or Amazon 2 Day shipping will be used for standard orders.

Orders for multiple items may arrive in seperate packages through seperate couriers.

If the items in your order are in stock they will normally be dispatched on the day of order. The cut off for same day dispatch is 2pm. Whilst we will do our very best to get your order to you as quickly as possible, we do not guarantee your item will be delivered the next day but it will be dispatched on a next day service - this is what the shipping charge is for - a next day delivery service.

If your item is not in stock then it will be dispatched as soon as it becomes available - this will be made clear on the website with a notification that the item is on PRE-ORDER. If you pre-order an item then it will not arrive next day even if you choose a next day service. It will be dispatched on a next day service as soon as it is in stock. 

We are now dispatching orders placed with Next Day Shipping on Saturdays if ordered before 10am. These orders will be delivered the next working day - Monday in most cases.

Please note whilst we aim to ship all orders from our warehouse the same day if ordered before 3pm (Mon-Fri, excluding bank holidays), during busy periods such as the run up to Christmas we cannot guarantee that your order will be dispatched the same day as ordering.

Late Delivery Liability

When our carriers are seasonally busy or there are postal strikes or additional economic issues, delivery times can be extended. For all delivery delays outside of our control we are unable to accept liability and are therefore unable to make any refund of shipping charges where we have incurred charges ourselves from either our carrier or Royal Mail.

Damage to goods

We go out of our way to get your items to you safely. In the unlikely event your parcel is damaged please contact us and we will assist in providing a resolution.

LiveMoor accepts no liability for damage caused by third party couriers or damage to property once the item is delivered.

All orders shipped outside of the UK will now require Customs Duty to be paid by the recipient. If this duty is not paid and the parcel is returned, we will only be able to resend parcels if the returns fee incurred to ourselves is covered.

If your parcel is returned to us due to not providing the appropriate customs information and / or paying customs duties, we can only refund the cost of the product and not the shipping as we would still incur shipping costs regardless.

From the 15th March 2021, If you are a business we will also be required to provide VAT / EORI numbers for all orders exported from the UK. If we do not have this information we will be unable to ship your order due to new regulations.

Please ensure you note your VAT / EORI number in the notes section when placing your order to prevent any delay with your order.

In the unlikely event you do encounter a problem with your item please contact us via email at info@livemoor.co.uk or call us 9am-4pm on 01752 695220 (Mon-Fri, excluding bank holidays)